Refund Policy

Last updated: 2026-10-24

Canceling a subscription

You may cancel an eligible subscription through the billing portal. Cancellation normally stops the next renewal, while access continues through the end of the already-paid billing period unless stated otherwise.

Refund requests

You may request a full refund within 24 hours of a payment if the credits allocated from that payment are entirely unused and none are reserved for an active generation. We review eligibility against the payment and usage record. We do not offer discretionary partial refunds. If you were charged because of a technical or billing error, contact us promptly with the account email, charge date, and a description of the problem.

Where applicable law provides a mandatory cancellation or refund right, that right applies regardless of this policy.

Duplicate or unauthorized charges

Report duplicate or unauthorized charges as soon as possible. We may request information needed to locate the transaction and protect the account. Contacting us first can help resolve mistakes without delaying account access.

Provider failures

A failed or incomplete generation does not automatically create a cash refund. Credits reserved for a failed generation are released. If the task status is uncertain, follow the original task in My creations before making another request.

Send refund requests to support@texttovideo.app. A request does not mean a refund has been completed. Approved refunds return through the original payment provider, and associated credits are withdrawn.